A quick guide to answering people who use social media to talk to your organisation

Social for The People

When going on holiday and handing over a social media account or talking to a new member of staff, I often show a rough ‘how to deal with people on social media guide’.

Hopefully, you or someone in your team will find this flow chart handy.

If you think it’s useful, you can download a PDF.Answering people on social media - vertical

03/06/14: Note – I forgot to say, this image is issued under a ‘steal, modify, scribble on or take the piss out of’ licence (that I just made up).  If you have a use for it, go ahead – it’s a present from me!

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